Refund Policy
Refunds can be requested at the Top-Up Points on the festival grounds. The refunded amount will equal the total remaining balance in the wristband account. Please note that this includes any online top-up transactions—withdrawn amounts will cover all funds, regardless of how they were added.
FESTIVAL REFUNDS
Throughout the entire festival period, attendees who topped up their wristbands can request a refund at the Top-Up Points until Monday, July 14, 2025, at 06:00 AM.
MONDAY REFUNDS
Between 08:00 AM and 09:00 PM on Monday July 14 the Participants can request a refund for the remaining funds at the designed booths located at the main entrance of the Festival.
CASH REFUND LIMIT
In order to avoid bank frauds cash refund will be limited at 1500 RON for top-up made by card. For the amounts higher than this bank checks and payment will be initiated.
ONLINE REFUNDS
If you topped up online and did not request a refund at a Top-Up Point by the above deadline, you may recover the remaining online top-up amount by completing the refund form, available between July 16 and July 20, 2025.
Important
The online refund is limited to the amount topped up online for that specific wristband. If both online and on-site top-ups were made on the same wristband, only the online top-up amount is eligible for online refund.
Please ensure all information is completed accurately and double-check your bank account details before submitting the form. The Organizer is not responsible for errors due to incorrect or invalid information.
Refunds will be processed via online bank transfer within 15 working days from the refund form deadline. Please note that bank charges may apply and are independent of the Organizer.